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Receive Remote Assistance from E&H

Remote Assistance Support from E&H allows an E&H support professional in another location to view your computer screen and work on your computer over a secure connection.

By selecting the ‘I accept’ option of Remote Assistance support from E&H, you agree that during this session, the support professional may capture screen shots for quality and/or training purposes.

If you do not choose to accept screen shots being captured, please select the ‘I do not accept’ option and request other quality support options such as phone or onsite technical support.

I Accept and proceed                    I Do Not Accept

Once you accept, please close all windows or documents that may contain personal or sensitive information.
With TeamViewer, E&H support engineers can view or share control of the remote computer, chat, and highlight sections of the customer’s screen without the need to pre-install software. TeamViewer differs from other remote access products from TeamViewer and other companies in that it is a reactive, permission-based support tool. No permanent software is installed on customer’s PC/device in order to deliver support that requires remote access, and E&H support engineers can only remotely access a E&H customer’s PC with that customer’s explicit permission – permission that must be granted each and every time a customer requests support. Support from E&H will be initiated from this site only.
 

This product information should not be considered an endorsement or support by E&H.  E&H may discontinue use of this tool without prior notice.